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Reviews of Atria Kew Gardens

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Assisted Living Reviews for Atria Kew Gardens

October 21, 2021

I visited this facility

My mom is going to move into Atria Kew Gardens this weekend. It was very nice, very clean. Everything was very polished looking. It looked more like a hotel than anything else. The little apartments were very nice. You could provide your own furniture for the living room and dining room areas. They provide the bedroom furnishings. The staff was very friendly and very helpful. It was just a very pretty and well organized place. I checked the menu. The menu looked like it had a wide array of offerings, and it looked like it was like restaurant quality food. It wasn't just like boiled potatoes or something. It seemed to have gourmet food. There were several selections for each meal. I observed a few of the activities. It seems like there's a full schedule of activities every day. My mother said she didn't want to do any of the activities, but the staff there said that they hoped they would be able to convince her to try some of them. I'm hoping that if she has people around her, they'll be able to convince her to at least try some of them. I hope maybe she will do some of them regularly.

September 06, 2021

By Frederick

I visited this facility

The staff at Atria Kew Gardens was friendly. The place was very clean and looked like they had nice amenities. They had outdoor patios, a movie room, and a library. The person who toured us was good. He was very knowledgeable and very friendly.

August 24, 2021

By Maxine_L

I am a friend or relative of a current/past resident

This is the third place I've moved my mother and I could not ask for better staff and better service. My mom is so happy and engaged every day. I love all of the carestaff and the management team works hard to have fun and meet the requests of the residents. My family receives community updates often. I could not be happier and it is so nice to see all of the residents thriving!

August 17, 2021

By Rebecca-jean

I am a friend or relative of a current/past resident

My 75 year old mother moved into assisted living at Atria Kew Gardens in July, 2020. Her apartment is absolutely stunning and everyone who works there goes above and beyond the call of duty. I am so happy that my mom is able to enjoy her retirement years in a place that offers amazing amenities and exceptional service. Thank you to the staff for all you do to make Atria Kew Gardens her home.

August 10, 2021

By Muriel.d59

I am a friend or relative of a current/past resident

I recommend Atria Kew Gardens to all families looking for a clean, professional, caring, and friendly environment for their loved ones. My step-mother lived here for almost one year before her death. The staff were WONDERFUL. The food is freshly prepared and the care is excellent. Updates and communication are excellent. A true gem!!!!

August 03, 2021

By Travis57

I am a friend or relative of a current/past resident

Atria Kew Gardens was beautiful. When we walked in, they had a welcome sign with my friend's name on it. Everybody said hello. It was absolutely a beautiful experience. Activities were going on all the time. The staff who showed us around were wonderful. The food was also delicious. I was very impressed. The dining room and the private dining room were gorgeous. It was very clean and neat. The residents were active and everyone we passed by smiled and said hello.

Provider Response

Travis, It was our pleasure to show you and your family our community. We value your feedback and appreciate your kind compliments of our staff.

July 29, 2021

By WalterW7

I am a friend or relative of a current/past resident

What I like most about Atria Kew Gardens is the caring staff. The community was clean. They have a lot of services and activities for their residents.

Provider Response

Walter, Your compliments mean the world to our team. Thank you for sharing, and thank you for choosing Atria.

June 04, 2021

By Veronica

I visited this facility

Atria Kew Gardens was very nice. They had everything that my sister needed. They had a place to wash your clothes, and they do housekeeping and medication reminder. The rooms were very nice. They showed us a 1-bedroom, 2-bedroom and studio, all the facilities, and all the things that they offer. The staff was good and polite, and even people in their rooms said hello. They were very nice, cordial, and very polite. They had a room for arts and crafts. I liked everything they offer. It looked like it was in a residential area, but it was one of the best- looking ones. The staff was good and he keeps calling and asking me if I changed my mind. The menu had a wide variety of stuff.

Provider Response

Hi Veronica, It was our pleasure to show you and your family our community. Thank you for visiting us.

October 05, 2020

By Reader1

I am a friend or relative of a current/past resident

Poor value. Prices high for the care and services actually provided. Annual increases are unreasonable - but keep coming every year. On-going complaints about food but nothing done. Entrainment not much more than participating in group computer games. Staff is a revolving door. Better places surely exist.

Provider Response

Hello, Thank you for sharing your feedback. We set a high standard for delivering quality, and take pride in being a great place to live and to work. I have shared your comments with our Regional Vice President, because your feedback is important to us.

August 24, 2019

By Elvio

I am a friend or relative of a current/past resident

My sister stayed at Atria Kew Gardens for only two weeks. Her room was fine. The staff was nice, and the director took me around and explained everything. The dining area was good sized, and they had different sections to accommodate all the residents. Everything looked nice. We saw a room upstairs, and it was very nice. We ended up buying some furniture for her, a loveseat, a chair, a TV, and a stand. They had a video room, and they had Bingo. It's a really nice place.

July 09, 2018

By Winnie

I visited this facility

I visited Atria Kew Gardens. It wasn't as nice as the other community I visited, but it was still pretty good. The staff members I met were nice and the place was quite clean. The apartments were a little bit small, but OK. I saw the outside area and grounds, and they were beautiful.

April 17, 2018

By Ella

I visited this facility

Atria Kew Gardens was a terrible place to go. It was also extremely expensive, had no flexibility, and had very bad sales pitch. They haven't even met my mother, but they already set her in the program. The person assigned to us was OK and showed us the facility. The facility was newly-renovated, very modern and clean, but it had a hospital feel, and the hallways were very narrow and confined. They had a rooftop deck and the rooms were nice. It's in a nice community, but it had more of an institutional feel. The lobby where people hang out wasn't very comfortable and I didn't find it homey. The cafeteria with a restaurant setting for meals was OK, but I found it cold. It's a huge facility, which is another thing that turned me off.

Provider Response

Ella, thanks for visiting and taking the time to provide feedback. I'm sorry to hear that this community wasn't a fit. We also operate many other senior living communities throughout the New York metro area that might better suit your family's needs and preferences. If you have questions or would like additional information, don't hesitate to contact me at CustomerService@AtriaSeniorLiving.com.

August 21, 2017

By To Tell the Truth

I am/was a resident of this facility

I am working on trying to find an oncologist and a nutritionist who know the ketogenic diet for cancer; but I would also have to hire someone to cook the recipes. The kitchen either cannot or will not follow instructions to the letter or follow the recipe exactly, so I eat hard-boiled eggs and raw vegetables. They will not stop feeding me aphids and thrips, also known as "no spices." In a place known for its gourmet menus, I want no sugar and no starch, which the body converts into sugar. Sugar is the only food cancer cells can eat. Sugar is cancer's Kryptonite. When I want gourmet, I will hire someone to cook keto desserts. The good thing is, on the computer in the library, I was very lucky to get an all-access pass to the Keto Summit, The keynote speaker got an e-mail asking if he knows any hyperbaric oxygen therapy doctors in New York. He does; and I have a consultation with that doctor. I pay mainly for the computer. Probably, Atria bought this computer before Best Buy opened, so they can't call the Geek Squad. At the very least, they could get more memory. You can only open one window at a time on this computer. They should Firefox and Chrome. I think Atria could improve by requiring the dining room staff to learn the laws of keeping Kosher, by getting a dog to come visit at least once a week [like the dogs from tdi.org] and by posting the trips they take where everyone can see them.

August 31, 2016

By Lucy728464

I visited this facility

They gave us a tour of the whole facility of Atria. They focused on the dementia floor, and we liked how the room was set up. They had pictures, so people could recognize the rooms. The dining area was really nice. It looked a little bit like a hotel. We felt that the residents were treated with dignity and respect. They had a lot of activities going on. I think the location is good, and the staff is caring.

June 11, 2016

By Steven311874

I visited this facility

Atria Kew Gardens was fine except they did not have the ability to take the residents out for excursions the way the other place I saw did. They didn't have as many activities either, which made it less attractive to us. I only met with one person, and she was very nice. If they're looking for outside activities, I would not recommend it. If they're looking for a place that looks clean and well run, I would say yes.

February 11, 2015

By anonymous100953450

I am a friend or relative of a resident

Atria Kew Gardens was excellent in every way. My mother had an apartment there, and she brought some of her own furniture. The meals were very good. The staff was excellent, and the security was very good. It was a big building which was typical of the neighborhood that it was in. It was clean and well kept. It looked good.

November 03, 2014

By Caring95896250

I am a friend or relative of a resident

I found Atria Kew Gardens for my parent. It is an apartment building. The place is in a very nice neighborhood. It is very well kept. It is very well staffed. My parent has a typical one-bedroom apartment with a little kitchenette. It has a full bathroom, a bedroom, and a living room. The staff is very helpful and very friendly. However, they could improve on telephone response from the nursing staff; it could be faster. Regarding their dining area, it is like a large clean restaurant.

May 20, 2014

By Caring85269850

I visited this facility

Atria was warm and had a religious atmosphere. The staff was very helpful and very caring. The rooms were very pleasant and nicely laid out. I had one meal, and it was a nice one. They seemed to have a varied menu. They had a ton of activities, a lot of different types. I like the warm, caring atmosphere. They really went out of their way to follow up and to make sure everything was taken care of.

May 10, 2014

By foxylady1

I visited this facility

The staff and residents we spoke with were very friendly. We had tea in the afternoon which was most lovely. There seemed to be a lot of activity such as movies, bingo, live entertainment, something for everyone. The area is very congested. The facility is surrounded by private homes one on top of the other. The apartments seem to be very adequate but without much closet space. If you have a car it might be difficult to park.

April 30, 2014

By Caring83690550

I visited this facility

I found Atria Kew Gardens to be very nice. However, they didn't have parking. It was a street parking. The rooms were very nice, but they didn't have one with bathtub that was available. I don't think they had doubles. I had one meal there and the food was good. The facility was close to my cousin. The disadvantage was that they didn't have parking. I found that as a big disadvantage for the family.

July 26, 2013

By Compassionate daughter

I am a friend or relative of resident

I have a relative in this facility. The staff is extremely caring and place is lovely to look at. However, food and dining services are not what they should be considering how much we pay for this facility. Also if you are not an Orthodox Jew you may feel uncomfortable in this environment. The living room area used to be used for concerts etc. because of comfort and size but now they pack the residents into the small media room area just so the living room remains a showcase. Good marketing with a lack of compassion for the residents.

March 21, 2013

By Donna14

I am a friend or relative of a resident

I picked Atria Kew Gardens for my father-in-law because it is very clean. He stayed in an apartment complete with bedroom, living room and bathroom. The staff was accommodating in every way. And the food was very tasty and there are a lot of choices.

May 09, 2012

By amalya

I am a friend or relative of a resident

Atria in Kew Gardens is one of the few Glatt Kosher assisted living facilities in NY . It is clean the staff friendly caring but the food is not so great. . The rooms are nice and are kept clean. There are daily activities and trips that are interesting. One of the problems we find is the staff turnover and the medical care. The nurses and medical aides are wonderful but the Doctors and the transferance of information is not great. I have recommended this Atria in the past and I will still do so in the future, but like any place else you must be involved with your loved one care and on top of things.

Provider Response

Thank you for taking the time to provide your feedback on Atria Kew Gardens. I'm glad that you have enjoyed our staff and services, and we are continually working to improve the dining experiences of our residents. Additionally, we are communicating with our staff on a regular basis to make sure that we are also meeting their needs and also with doctors to improve the exchange of information when applicable. We welcome you to contact at any time to provide further details or to provide suggestions. Just email us at customerservice@atriaseniorliving.com and include the community name in your subject line.

March 13, 2012

By IDATXX007

I am a friend or relative of a resident

While visiting my nana at the Atria, I was delighted to see that the inside of the building was as immaculate as the outside. The decor alone is gorgeous and always top-notch clean. Upon walking in, there are staff everywhere gently helping the residents. The dining rooms are beautiful too. The entire place went beyond my expectations; it looked and was maintained like a five star resort. I went to my nana's room, and that too was lovely. The staff cleans her sheets once a week and makes her bed everyday for her. She gets physical therapy there as well. Additionally, she has told me that the other residents are wonderful. She has been able to get along great with the staff and make friends with the other residents. They provide her room with a large fridge, microwave and cleanliness. There are scheduled event flyers in each elevator, reminding and keeping the residents involved and happy. Truly, each person in there looked content.

December 07, 2011

By Frezly

I visited this facility

Atria's facilities are quite nice and were much better than I expected. Everything was neat and clean and very modern. It didn't look like it was from the 1970s! The staff was excellent and very accommodating, they answered all of my questions and were able to provide a detailed tour of everything that offered including patients very own rooms, cafeteria, arts and crafts rooms and more. They also offered cutting edge medical technology and specialized in offering 24 hour specialty care to those who had more serious health problems. I was very impressed with their Jewish Lifestyle program which caters toward older Jewish patients lifestyle as well as offering meet and greets and activities specially for that group. It seemed like Atria is trying to promote life over end of life. They seem to breath a lot of life into the patients staying there and it seems like everyone I met had a smile on their face! Overall it was a pleasant facility and was right within my price range.

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Independent Living Reviews for Atria Kew Gardens

July 06, 2021

By Patricia

I visited this facility

I am moving into Atria Kew Gardens. It's a very nice looking place. It almost looks like it's in a park, and very nicely landscaped. It's much more roomy than where I'm at now. There were a lot of closets for a one-bedroom apartment. I had lunch there, and it was very good. I saw the activity director briefly, and they talked about James Stewart. It looked like they were discussing movies. I was told that there's a walking club. I have two two cats, and they have someone who comes in and watches your animals if you do need that. They have transportation. Those were two things that helped me decide, and overall it was very nice. It's very well-kept, and it's very attractive. The staff was very, very nice and personable. It's just got that good vibe there; that is why I'm moving in. You know, it's just a really nice atmosphere; that's what made me decide on there.

April 19, 2021

By Millie

I am/was a resident of this facility

I am currently a resident of Atria Kew Gardens, and I like it here. The meals are good, and the service is good. It's just not in my budget anymore. The staff is friendly, too. They help us as much as they can, even during the pandemic. They tried to be creative in engaging the residents. The facility is very accommodating. My room is nice and spacious. I asked and received a two-bedroom. I knew I could maintain the rent for awhile, but after I moved in, I wanted to get more stable financing, and that didn't happen. I'm in a situation now where I can't afford it anymore, but the staff is good and friendly. They do what they're supposed to do. If I have an issue, I let them know, and they correct it as quickly as they can. I really have no complaints about them. They have an outdoor area here, but with the pandemic, there are a lot of things that I believe they were doing before I moved in that they've had to cancel. They only have activities in line with what they're able to do during the pandemic, like balcony gatherings and a giant turkey that visited each room for Thanksgiving (and if you wanted to take pictures with the turkey, you could). The activities are basically individualized. We play bingo through listening to the loudspeaker or the walkie-talkie, and they also set up games for us. It's pricey, but they offer a lot, so someone really has to have a high income level to live here.

April 13, 2019

By Reviewer#RD0402a

I visited this facility

Atria Kew Gardens looked great. They had large very nice rooms. They also had great bathrooms and walk-in showers. The person who accommodated me was a very nice woman. She was very helpful. The dining area looked nice. They had art classes and various exercises, too. Overall, Atria looked good.

July 17, 2017

By Philip

I visited this facility

I was very interested in Atria Kew Gardens. Everything was nice, and I was very tempted to go there. The room that I saw was adequate. The staff was very gracious, very kind, courteous, pleasing, and helpful. The activities looked pretty good.

June 23, 2017

By CaringReviewer139239

I am/was a resident of this facility

The upgraded computer printer in the library has not been fixed for two weeks. Atria does not print anything for residents. Atria refuses to serve the ketogenic diet for cancer. Do yourself a favor--don't schedule a tour.

Provider Response

Thank you for leaving your feedback! I'm sad to hear that Atria Kew Gardens isn't meeting your expectations. If you'd like to share more with me, please feel free to contact me directly at customerservice@atriaseniorliving.com.

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Memory Care Reviews for Atria Kew Gardens

August 06, 2021

By Keith t

I am a friend or relative of a current/past resident

Facility is always clean staff is very friendly. I found the sales associate Jennifer very helpful and always available for questions. Jennifer has made the transition my mother stay in here very easy She very dedicated to her job.

August 03, 2021

By Liz Schultz

I am a friend or relative of a current/past resident

I toured a lot of facilities before I came across the Atria Kew Gardens, and my impression of the other places to be honest was not that positive, since I sensed a lack of true warmth and caring from the staff. The reason I chose the Atria Kew Gardens for my loved one was because of the AMAZING female Community Sales Director. From my very first contact with her--when she gave me a virtual tour of the facilities--I saw right away that she is such a kind, wonderful, and hard working person, who was available to me around the clock and who answered all my constant questions about the Atria via texts and emails, as well as calling me, not only during the day but in the evenings and on weekends as well. For instance, she came to visit me at my home on a Saturday afternoon--which is her day off--to bring me the contract in person for me to sign. I had many questions and concerns about the Atria Kew Gardens and she addressed them all in such a kind, timely, and loving way. Since she was my first point of contact with the Atria--and I could tell she was being completely honest with me regarding all of my questions--I got a very good feeling about the Atria overall. And all of the positive things that she told me about the Atria have proven to be correct: the staff is incredible--so kind and attentive to my Dad. My Dad is in Memory Care in a shared room and his room is lovely. Staff came up to me directly during a recent visit--without my asking them anything--to spontaneously give me updates about how my Dad is doing overall when I am not there to visit. My Dad seems very content and well-adjusted, and he told me he is very happy there and loves participating in all of the activities, which is all that I can ask for. Once again, the female Community Sales Director is such an incredible person, and is a tremendous asset to Atria Kew Gardens, which is very lucky to have her on board. I give my highest recommendation to Atria Kew Gardens in general, and to the female Community Sales Director in particular. If you are looking for a facility for your loved one, you can't go wrong with Atria Kew Gardens. Ask for the female Community Sales Director and you will soon experience how wonderful she is for yourself. Thank you so very much again for everything! You made what could have been an extremely difficult and stressful process easy, smooth, and flawless. My Dad and I can never thank you enough for all that you have done for us. May the Universe bless you always with all of the joy and care that you share with others every single day. You are a national treasure, and I feel so blessed to have met and worked with you. :-)

Provider Response

Liz, Your compliments mean the world to our team. Our staff takes pride in going above and beyond, and we are thrilled to have you part of the Atria family. Thank you for sharing your experience!

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Questions about Atria Kew Gardens

What makes the chef or dining program at Atria Kew Gardens exceptional? What kind of menu can assisted living residents expect?

We offer a proper Kosher kitchen.

Costs for Atria Kew Gardens

Photos of Atria Kew Gardens

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Services and Amenities of Atria Kew Gardens

Costs

All Inclusive Rent
Rent Plus Care Fees
Assisted Living Starting At: $4395/month
Independent Living Starting At: $4395/month
Memory Care Starting At: $8100/month

Room and housing options

1-bedroom apartments
2-bedroom apartments
Studio Apartments

Dining options

In Room Kitchenette
In Room Kitchens
Dining Room Shared Meals
Room Service For Meals

Features

Computer Room
Resident Transportation
Garden And Patio
Resident Parking

Cleaning services

Laundry For Linens
Housekeeping
Laundry For Clothing

Health services

Skilled Nursing
Medication Management
Physical Therapy
Nurse On Staff: Yes

Activities

Offsite Activities
Religious Services
Fitness Room
Activities Extra: Shabbat Service

Financial guidance

Va Benefits Consultation

Guest services

Guests At Mealtime

Diet

Diabetic
Kosher
Low Salt

Languages

English
Hebrew
Spanish

Range of services

Physical Therapy

Types of care

Walking Wheelchair Assistance

Licenses

State Licenses: 590-S-315

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About Atria Kew Gardens

For more than 15 years, Atria Kew Gardens has served the families of Queens. With a continued commitment to quality, they have just completed an extensive renovation and expansion to enhance the beauty and functionality of their community and better serve the growing needs of those living with Alzheimer's or other forms of dementia.

Recent upgrades include a renovated lobby and fully redesigned common areas, an updated cafe, beauty salon, library, media center and activity room, and an expanded Life Guidance&reg memory care neighborhood.

Residents of Atria Kew Gardens also enjoy a wealth of daily events including live musical performances, stimulating discussion groups and fitness opportunities, as well as a vibrant Jewish lifestyle featuring gourmet kosher cuisine, weekly religious services and traditional holiday observances.

Atria Senior Living is a leading operator of independent living, assisted living, supportive living and memory care communities in more than 200 locations in 28 states and seven Canadian provinces. We are the residence of choice for more than 20,000 seniors, and the workplace of choice for more than 12,000 employees. We create vibrant communities where older adults can thrive and participate, know that their contributions are valued, and enjoy access to opportunities and support that help them keep making a positive difference in our world.

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Map of Atria Kew Gardens